Refund policy
This Return & Refund Policy explains how refunds, booking fees, cancellations, returns, and appointment payments are handled at Okey Dokey Tattoo.
Please read this policy carefully before booking an appointment, paying a booking fee, purchasing a product, or using our services.
Nothing in this policy affects your statutory rights.
1. Tattoo Appointments & Booking Fees
A booking fee is required to secure your tattoo appointment.
Your booking fee confirms your appointment date, time, artist, and the time reserved for your tattoo.
Booking fees are normally deducted from the final price of your tattoo, unless clearly stated otherwise.
Booking fees help cover the time and costs involved in preparing for your appointment, including consultation time, diary management, artist preparation, design work, and time reserved in the studio.
2. Cancelling or Rescheduling an Appointment
We require at least 96 hours’ notice if you need to cancel or reschedule your tattoo appointment.
If you give at least 96 hours’ notice, we will do our best to move your appointment and carry your booking fee over to a new date, subject to artist availability.
If you cancel, reschedule, or are unable to attend with less than 96 hours’ notice, your booking fee will normally be retained.
This is because short-notice cancellations are difficult to refill and may result in loss of income, lost studio time, artist preparation time, design time, and other costs already incurred.
3. When Booking Fees Are Normally Not Refunded
Your booking fee may be retained if:
- You cancel with less than 96 hours’ notice.
- You reschedule with less than 96 hours’ notice.
- You do not attend your appointment.
- You arrive too late for the appointment to go ahead.
- You arrive without valid photographic ID.
- You are under 18.
- You arrive under the influence of alcohol or drugs.
- You are unwell or otherwise unsuitable to be tattooed.
- You have a skin condition, rash, infection, sunburn, open wound, or irritation in the area being tattooed.
- You change the design, placement, size, or concept at short notice in a way that means the appointment can no longer go ahead.
- You behave in a way that is abusive, threatening, discriminatory, unsafe, or disrespectful.
- You fail to complete the required consent or medical forms honestly and accurately.
We will always try to be fair and reasonable, but booking fees protect the time reserved specifically for you.
4. If We Cancel or Need to Move Your Appointment
If Okey Dokey Tattoo or your artist needs to cancel or move your appointment, we will contact you as soon as possible.
Where possible, we will offer you a suitable alternative appointment.
If we cancel your appointment and cannot offer a suitable alternative, any refund due will be considered fairly based on the circumstances.
5. Refunds for Completed Tattoo Work
Refunds are NOT given for completed tattoo work simply because you change your mind after the tattoo has been started or completed.
Tattoos are permanent, bespoke services created specifically for each client. The final result can also be affected by skin type, placement, healing, aftercare, lifestyle, and the natural ageing of the skin.
If you believe there is a genuine issue with your tattoo, please contact us as soon as possible so we can review it properly.
Where appropriate, we may offer advice, a review appointment, or a touch-up. Any solution will depend on the tattoo, healing, aftercare, placement, and circumstances.
6. Touch-Ups
Some tattoos may need a small touch-up once fully healed.
Whether a touch-up is included or chargeable depends on the tattoo, artist, placement, healing, and aftercare.
Touch-ups are not normally included where fading or healing issues are caused by:
- Poor aftercare
- Picking or scratching
- Sun exposure
- Swimming too soon
- Using sunbeds
- Skin trauma
- Not following aftercare instructions
- Certain placements such as fingers, hands, feet, elbows, knees, neck, or other high-movement/high-friction areas
Touch-ups must usually be requested within a reasonable time after the tattoo has healed.
Your artist will confirm whether a touch-up is required and whether any charge applies.
7. Design Work
Design work is part of the tattoo preparation process.
Where design work has already been started or completed, this may be taken into account if you cancel or request a refund.
Designs remain the property of the artist unless agreed otherwise in writing.
You must not copy, use, reproduce, or take a design created by one of our artists to another studio without permission.
8. Products Bought in the Studio
Products purchased in the studio, such as aftercare products or merchandise, can only be returned if they are faulty, damaged, or not as described.
For hygiene and safety reasons, we cannot accept returns of opened or used aftercare products unless they are faulty.
Please keep your receipt or proof of purchase.
9. Products Bought Online
If you purchase physical products from us online, you may have the right to cancel your order within 14 days of receiving the goods.
To request a return, you must contact us within 14 days of receiving your order.
Returned products must be:
- Unused
- Unopened
- In their original packaging
- In a resaleable condition
- Returned with proof of purchase
For hygiene reasons, we cannot accept returns of opened or used aftercare products unless they are faulty.
Customers are usually responsible for return postage unless the item is faulty, damaged, or incorrect.
10. Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible.
Please include:
- Your name
- Order number or proof of purchase
- A description of the issue
- Clear photos if relevant
If the item is confirmed to be faulty, damaged, or incorrect, we will offer a suitable solution, which may include a replacement, refund, or store credit depending on the circumstances.
11. Gift Vouchers
Gift vouchers are non-refundable once purchased, unless required by law.
Gift vouchers cannot be exchanged for cash.
Gift vouchers must be used before their expiry date, if an expiry date is stated.
Lost, stolen, or damaged vouchers may not be replaced.
Gift vouchers can only be used for services or products offered by Okey Dokey Tattoo, unless stated otherwise.
12. Refund Processing
Where a refund is approved, it will normally be refunded to the original payment method.
Refunds may take several working days to appear in your account depending on your bank or payment provider.
We may deduct reasonable amounts where services, preparation, design work, appointment time, or other work have already been provided or costs have already been incurred.
13. How to Request a Refund or Return
To request a refund, return, or appointment review, please contact us using the details below:
Email: okeydokey.edinburgh@gmail.com
Studio: Okey Dokey Tattoo
Address: 19 Bread Street, EH3 9AL, Edinburgh, United Kingdom
Please include your full name, appointment date or order number, artist name if relevant, and a clear explanation of your request.
We will review your request and respond as soon as reasonably possible.
14. Final Note
We aim to be fair, professional, and reasonable with all clients.
Our policies are in place to protect our clients, our artists, and the time reserved for each appointment.
By booking an appointment, paying a booking fee, purchasing a product, or using our services, you agree to this Return & Refund Policy.